Refund Policy

Last updated: March 27, 2026

All Sales Are Final

Once a purchase is completed — including USA eSIM plans, USA virtual numbers, and account balance top-ups — it is final. eSIMFire does not offer refunds for change of mind, unused services, incompatible devices purchased without checking our compatibility tool, or third-party platform restrictions unrelated to our service.

Non-Delivery Due to Our Error

If a purchased eSIM or virtual number is never delivered or activated due to a verified failure on eSIMFire's part — and not due to device incompatibility, incorrect information provided by you, or third-party network issues — contact support with your order ID within [X] days of purchase. We will investigate and, where our error is confirmed, offer a resolution at our discretion, which may include re-delivery of the service or credit toward a future purchase.

Account Balance

Cryptocurrency funds added to your account balance are non-refundable and non-withdrawable once deposited. They may only be applied toward eSIMFire services.

Before You Buy

Because purchases are final, we strongly recommend:

• Confirming your device supports eSIM using our device compatibility page before purchasing an eSIM plan
• Reviewing plan details (data, talk, SMS, validity) carefully before checkout
• Contacting support with questions before purchasing if you're unsure a service fits your needs

Contact

For order issues, use the support channels listed on our Contact page and include your order ID.